Troubleshooting

SuperImpress does not answer

If your agent or the app gets no answer from SuperImpress, look at status.superimpress.com first. That page shows if SuperImpress is down. If it is down, wait and try again later: nothing in your client can fix it. If the page shows that SuperImpress is up, find your symptom below.

Your agent’s sign-in lasts 30 days from the last time that your agent used SuperImpress. Your agent renews it each time, so an agent that you use at least once every 30 days stays signed in. The sign-in also ends when you select Remove next to the agent in the app. When the sign-in ends, your agent asks you to sign in again. Sign in again in your client:

Claude Code: type /mcp, select superimpress, and select Re-authenticate.
Claude Desktop and claude.ai: open Customize, then Connectors, and find SuperImpress. If it shows Connect, select it. If not, remove SuperImpress and add it again.
Codex: run codex mcp login superimpress.
Another client: use its step to sign in again, or remove SuperImpress and add it again.

Then select Allow again.

You opened the magic link in a different browser

A magic link signs in only the browser that opens it. If your email app opens the link in a different browser or on your phone, your agent keeps waiting. Do these steps:

Ask your agent to connect again, so that your client opens your browser.
On that sign-in screen, ask for a new magic link.
Copy the link from the email.
Paste the link into the browser that your client opened, on the same computer.

A magic link works one time, for 10 minutes. You can ask for a new link to the same email address every 2 minutes.

Your agent is told to wait

SuperImpress refuses a call with this message:

Too many requests. Wait 60 seconds and try again.

SuperImpress lets one account make 120 calls each minute. A person never gets to this limit. An agent that repeats the same call without stopping can get to it. The refused call does nothing and costs no Credits. Do these steps:

Ask your agent to wait for the number of seconds in the message.
Ask your agent to call again.
If the message comes back every time, ask your agent to stop the loop that it is in.

Your agent cannot watch a Board

You can watch every Board, on Free and on Pro. SuperImpress refuses a Watch only on a Board that does not exist. Ask your agent to list the Boards with catalog, and watch one of them.

Your agent’s PDF link opens a page about Pro

On Free, the asset tool still gives your agent a link to download the PDF. Downloading a PDF is on Pro, so the link opens a page that says “Download PDF is on Pro”. Do one of these steps:

Select View as web page to read the resume.
Select Upgrade to Pro, then open the link again.

Your agent cannot judge a Posting

SuperImpress does not let your agent judge a Posting in two cases:

The Posting is not Relevant to your Target. From a Board, only a Relevant Posting can get a Verdict. A posting that you added has no such limit. If the Posting fits you, add its title or location to your Target.
You have no Career Record yet. A Verdict reads your Career Record, so add your Career Record first. Your agent can set it up.

A Posting stays Not judged

On Pro, Autopilot judges new Relevant Postings for you. A Posting stays Not judged when Autopilot is off, when you have no Credits, or after Autopilot reaches your Daily Credit Limit. When Autopilot is off and you ask the app to judge it, the app says “Autopilot is off. Ask your agent instead.” Do one of these steps:

Switch Autopilot on in Settings, under Plan and Credits.
Ask your agent to judge the Posting.

On Free, every Verdict comes from your agent.

The Allow screen or your client shows an error. Find the symptom:

If the Allow screen says “That did not go through. Ask your agent to connect again.”, connect again from your client.
If the screen says “Nothing to allow”, you opened it without your agent. Connect from your client instead.
If you selected Deny by mistake, connect again from your client.
If your client cannot connect at all, make sure that the URL is exactly https://app.superimpress.com/mcp.

If sign-in still fails, remove SuperImpress from your client and add it again.